By shopping with us you are agreeing to our terms and conditions.
Orders: Your payment secures your order. If we do not receive a proof of payment within twenty-four hours of the order being placed, it will be canceled and made available for someone else to purchase.
Returns/Exchanges: Please note that all returns will be converted to store credit and that the customer will be responsible for the transport of the item(s) back to the company. Returns will only be accepted within 10 business days after it has been delivered to the customer and if the item is unworn and in its original condition. To request a return please contact us via email at elinedesignsza@gmail.com and we will provide confirmation within 1-2 business days. Remember that if we do not receive proof (for example waybill information) that the item is on its way back to the company within 10 business days it will not be accepted for store credit or an exchange. Once you return is received and inspected, we will notify you that we have received your returned item.
Shipping: We at Eline make use of Courier Guy to ship all of our parcels. Once your parcel has been delivered to them it is out of our control and they will be responsible for the delivery to your door. Eline is not responsible if your order has not been delivered by the estimated delivery date once we handed your parcel over to Courier Guy. If there is a delay in delivery there will not be a refund, nor will we be responsible for any lost or damaged parcels.
Track & trace of parcels: It will not be the responsibility of Eline to track and trace your parcel. Once you have received your waybill information you can use that to track your parcel online or to contact Courier Guy. The reason why we do not call on behalf of the customer is because we usually do not have the answers to the questions regarding delivery that they might have.
We may change any of these terms at any time by updating this web page.
If you have any questions about our legal terms, please contact us.
Thank you for understanding.